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Place a container under the leak and, if it is safe to do so, relieve a bulging ceiling by making a small hole so the water can drain in one place. Do not go onto a wet or slippery roof.

Tell us what you have noticed, when the problem started, and whether anything has changed recently. This information can help us identify the issue and determine where to begin.

Water does not always enter through the same place where the leak appears inside your home. Recurring leaks can be caused by problems with flashing, roof transitions, or other areas that were not properly addressed during an earlier repair.

If the roof is generally in good condition and the damage is limited to one area, a repair may make sense. If the roof has widespread damage, significant granule loss, multiple layers, or deteriorating underlayment, replacement may be the better long-term option.

Have your ZIP code, the area where you noticed the problem, when it started, and a few clear photos if possible. This can help make the initial conversation more productive.